Ofcom has published report on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services.
The latest report covers the three-month period from January to March 2017. It contains complaints made about providers of landline telephone, home broadband, pay-monthly mobile and pay-TV services.
Sky TV was the least complained about pay TV provider with just two complaints per 100,000 during the quarter, while rival Virgin Media had clocked up nine complaints per 100,000. Talk Talk was complained about seven times per 100,000 but it was BT that was the most complained about pay TV service with 19 complaints per 100,000 – that’s up from 17 in the previous quarter. The main driver of BT’s complaints related to billing, pricing and charges, faults, service and provision issues, and complaints handling. BT had been labeled the most criticised company in Q4/16 data.